Royal Mail has set out the reasons why posties may not be able to leave parcels in a designated Safeplace, with four categories of locations ruled out. The company warns that even where a customer has set a Safeplace, delivery is not guaranteed.
Four reasons Royal Mail can't use a Safeplace
According to Royal Mail, an item cannot be left in a Safeplace if the location is not secure, such as a doorstep or recycling bin; if the item could be damaged by bad weather; if it is unsafe for staff to reach the spot; or if the item needs a signature, age, or ID verification.
The company says customers should update their Safeplace preferences if their current choice is considered unsuitable. Safeplace is available on Royal Mail 24 & 48 and Tracked 24 & 48 services, and it is free to use.
What counts as a safe place
Royal Mail explains that a Safeplace should be a secure, weatherproof location on the customer's property, out of sight but easy for staff to reach. It specifically states that leaving parcels in recycling bins does not count as a Safeplace.
In a statement, Royal Mail said: "in a very small number of cases, it won't be possible to follow the customer's Safeplace instructions." Examples include if it would be dangerous for staff to access the nominated point, if the item would be exposed to bad weather, or if the nominated point is clearly insecure. The company notes that bins, including recycling bins, doorsteps, and underneath parked cars are not considered safe.
What happens next
If Royal Mail cannot leave a parcel in a Safeplace, it will try to leave the item with a nearby neighbour. If that is not possible, the item is taken back to the delivery office and a card is left telling the customer where it is. Customers may also receive an update by email or text, and can book a redelivery or collect the item in person.
Separately, Royal Mail has announced plans to cut up to 2,500 jobs by the end of next year, about 2% of its 131,000 staff, in response to fewer letters and more parcels. Posties and drivers are not expected to be affected.
