Jet2 has announced a new feature allowing passengers to receive flight updates 72 hours before departure, aimed at providing a smoother travel experience this summer. The update is part of a broader upgrade to the airline's app, which was revealed earlier this year and announced last month.
New app features for passengers
The upgraded app services also enable customers to find out how and when they can meet their Jet2 in-resort Customer Helper, including times, locations, and the helper's name. This is expected to be especially helpful for families during the busy travel period.
At the time of the announcement, David Hills, Chief Customer Officer at Jet2, said: "We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customers' hands, we are improving our industry-leading customer experience even further."
Additional travel guidance
Jet2 also launched its 'Live Transfer Status' app feature last year, which allows customers to monitor their coach transfer to the departure airport from their holiday destination in real time. This applies to coach services returning from the Balearics, Canaries, Mainland Spain, Morocco, Turkey, and Bulgaria, and extends to Greece, Cyprus, Malta, Faro, and Madeira this summer.
With the summer holidays expected to be one of the busiest travel periods, Jet2 advised passengers to check flight information "at least 12 hours" before their flight. The airline stated: "Please check this section of the website at least 12 hours before your flight for the latest flight information." It added: "Further information can be found by using the [above] search panel by entering your flight number or route. We recommend arriving at the airport at least 2 hours before your scheduled departure time. Please remember - check-in desks close 40 minutes before this. In the event of flight disruption, our dedicated Operations teams are working hard behind the scenes at our UK-based HQ to get you on your way as soon as possible."
