The owner of a luxury spa in Washington state has announced the closure of her business, attributing the decision to an influx of homeless shelters in the surrounding area that she claims have brought rampant drug-related crime. Linda Biel, who has operated Urbanna Natural Spa, Salon and Wine on South Division Street in Spokane for over a decade, stated that the once-peaceful neighborhood has been transformed by the presence of seven homeless facilities within a six-block radius, up from just two when she opened in 2016.
Lawsuit Filed Against City and Charity
Biel has filed a lawsuit against the City of Spokane and Catholic Charities, alleging that they have failed to address the criminal activity associated with the shelters. The lawsuit describes incidents such as homeless individuals exposing themselves, defecating in the parking lot, using drugs on the sidewalk, and screaming at patrons. The spa was also robbed at gunpoint, and Biel discovered seven bullet holes in a window of a room used for children's haircuts. She is seeking $3.4 million in damages, labeling the facilities as "chronic nuisances."
Impact on Business and Employees
Biel noted that while many shelter residents are genuinely trying to improve their lives, drug dealers often target the vulnerable population. The spa, which once served 17,000 clients, has seen its customer base drop to 4,000. Biel said she feels forced to close, affecting all 33 employees, with the final day set for July 25. She expressed that the area has become "tainted" and that her business, located in a historic building she renovated, is no longer viable.
Responses from Catholic Charities and City Officials
Dave Meany, director of communications for Catholic Charities Eastern Washington, defended the organization, stating that the closure is not due to any activity on their property. He expressed confidence that the litigation will reveal that residents are striving to improve their lives. The charity claims to invest over $1 million annually in security measures. Spokane Mayor Lisa Brown, a long-time client of Urbanna, acknowledged the concentration of affordable housing in the area but noted that decisions predate her administration. She emphasized efforts to address issues within her control.
Broader Context of Crime in Spokane
Spokane, known for its natural beauty and growth during the pandemic, has seen rising complaints about crime. In April 2025, resident Elizabeth Flett described downtown as "worn down and trashed." Overdose deaths in Spokane County have surged from 80 in 2019 to 344 in 2025, with 346 in 2024. Police Captain Kurtis Reese reported that while overall crime decreased, it has become more concentrated in certain areas. The Daily Mail has sought comments from all parties involved.
