A new survey suggests many Britons are struggling to keep pace with rapid technological advances, leaving them reluctant to adopt digital tools that could improve their health. The study of 2,000 adults found that 37% believe technology is advancing faster than they can keep up, while 35% sometimes feel so disconnected from the online world that they avoid engaging altogether.
Commissioned by healthcare firm Abbott, the research highlights real-world consequences of this tech fatigue. Twelve percent of respondents said they have struggled to contact their GP because the process is online, 6% lost access to their bank account at a critical moment, and 5% faced a penalty after missing an online deadline. When using a new app or device for the first time, 41% feel confused or worried about making a mistake.
The findings also reveal a gap in health tech adoption. Of the 43% of adults with a medical or wellbeing need that could be managed by apps or devices—such as diabetes or asthma—only 19% currently use them. Among non-users, 25% said they do not believe the technology would make a difference, and 13% lack confidence to start using it. As a result, 18% reported feeling more anxious or uncertain about their health.
Abbott has partnered with dancer Shirley Ballas to encourage Britons to embrace health technology. Ballas said: 'In dance, you're always learning new steps, and it can feel overwhelming. But you don't stop. It's the same with technology.' Those who do use health apps reported feeling more in control of their condition, finding it easier to track symptoms, and improved confidence.
Suki Bangar, a diabetes specialist nurse from Abbott, noted that continuous glucose monitors, like the company's Libre CGM systems, have advanced significantly. 'When people are empowered to use them, it can help them better understand how their bodies respond in real time,' she said. One in five users regret not adopting the technology sooner.
