Britons are increasingly overwhelmed by the rapid pace of technological change, with many reluctant to adopt new apps or devices—even those that could help manage health conditions. A survey of 2,000 adults found that four in ten people feel worn out by technology and hesitant to try anything new. The research, commissioned by healthcare firm Abbott, reveals that 37% believe technology is advancing faster than they can keep up, leading more adults to feel overwhelmed rather than excited by progress.
Reluctance to Engage
As a result, 35% of respondents said they sometimes feel so disconnected from the online world that they avoid engaging with it altogether. This reluctance has real consequences: 12% have struggled to contact their GP because the process is online, 6% lost access to their bank account at a critical moment, and 5% faced penalties for missing online deadlines. When trying a new app or device for the first time, 41% feel confused or worried about making a mistake.
Health Apps Underused
Among the 43% of the population with a medical or wellbeing need that could be managed by apps or devices—such as diabetes or asthma—only 19% currently use them. Of those who do not, a quarter say they do not believe it will make a difference, while 13% lack confidence to start. Consequently, 18% have felt more anxious or uncertain about their health, according to the OnePoll.com figures.
Abbott has partnered with Strictly Come Dancing star Shirley Ballas and her mother Audrey Rich to encourage Britons to explore health-related technology. Ballas said: "In dance, you're always learning new steps, and it can feel overwhelming at times. But you don't stop, you keep going. It's the same with technology. Staying open and taking small steps can make all the difference, especially when it comes to your health."
Benefits for Users
Those who currently use health apps report feeling more in control of their condition, finding it easier to track symptoms, medication, or appointments, and improved confidence. One in five regret not adopting the technology earlier. Jenny Boulton, who lives with Type 2 diabetes, said: "When I first considered using a device to track my glucose levels, I was worried I wouldn't understand the technology. But I was surprised by how easy it was to use and how quickly it helped me see how food and daily routines affect my glucose levels. Having that real-time insight has given me much more confidence and control."
Suki Bangar, diabetes specialist nurse and medical educator from Abbott, which manufactures Libre CGM systems for monitoring glucose levels, added: "The technology available to support the four million people living with Type 2 diabetes in the UK has advanced significantly, particularly with tools like continuous glucose monitors. When people are empowered to use them, it can help them better understand how their bodies respond to things that affect glucose levels in real time. I've seen firsthand how impactful that knowledge can be in supporting more informed decisions and helping people feel more in control of their condition."
