Reality TV star Jacqui Burfoot, known for her appearance on Married At First Sight Australia, has publicly slammed budget airline Jetstar after her partner's designer jacket allegedly went missing during a flight.
The £800 garment reportedly disappeared while in the care of cabin crew, leaving Burfoot fuming over the airline's handling of the situation.
Another Celebrity Airline Nightmare
This incident marks the latest in a string of complaints from high-profile passengers about Jetstar's service. Burfoot took to social media to vent her frustration, claiming the airline showed little interest in resolving the matter.
'They just don't care,' the reality star wrote, 'This isn't just about a jacket - it's about basic customer service and accountability.'
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The post quickly went viral, with hundreds of Jetstar customers sharing their own negative experiences. Many described similar incidents of lost or damaged belongings, while others criticised the airline's customer service protocols.
Aviation experts suggest this case highlights broader issues in budget airline operations, where cost-cutting measures may compromise passenger experience and luggage security.
Jetstar's Response
When contacted for comment, a Jetstar spokesperson stated: 'We take all customer concerns seriously and are investigating this matter. Our crew undergo rigorous training and we have clear procedures for handling passenger belongings.'
The airline has offered Burfoot compensation, but she maintains this doesn't address the fundamental problem. As the story gains traction, industry watchers wonder if this could prompt changes in how budget carriers handle valuable items.
