HM Revenue and Customs has issued an urgent warning following an increase in reports of Britons being targeted by scammers. Fraudsters are contacting individuals, claiming they are due a tax refund in an attempt to steal personal details.
How to Protect Yourself
If you receive any unexpected communication regarding a tax refund, HMRC advises you to remain cautious. Do not click on any links or share personal information. Instead, report the message to HMRC.
In a post on social media platform X, HMRC stated: "SCAM ALERT! We're receiving increased reports of customers being contacted by scammers claiming they are due a tax refund. Always take the time to stop and think if the request is genuine before sharing personal information or clicking on any links. If you're unsure, don't click on any links and report it to us."
To verify if you are genuinely owed a tax refund, log into your HMRC online services account on GOV.UK or use the HMRC app.
Signs of a Scam
According to HMRC, a communication may be fraudulent if it:
- Rushes you
- Is threatening
- Is unexpected
- Asks for personal information such as bank details
- Tells you to transfer money
- Offers a refund, tax rebate, or grant
Phone Calls
HMRC will never leave a voicemail threatening legal action or threaten arrest.
Text Messages
HMRC does send text messages but will not include links offering a tax refund in exchange for personal or financial details. Forward suspicious texts to 60599 (network charges apply) or email phishing@hmrc.gov.uk, then delete them.
WhatsApp Messages
If you subscribe to the UK Government Channel on WhatsApp, you may receive tax reminders, but these are single messages with no reply option. HMRC will not communicate via WhatsApp for any other reason.
QR Codes
HMRC uses QR codes in letters to direct you to GOV.UK guidance. You will never be taken to a page asking for personal information. Report suspicious QR codes to phishing@hmrc.gov.uk.
Gift or Payment Vouchers
HMRC will never ask you to pay with gift or payment vouchers.
Reporting a Scam
If you have disclosed personal information, report it to the HMRC security team online. If you have suffered financial loss, report it to Action Fraud via their website or call 0300 123 2040. In Scotland, call 101.
