EE Customers Targeted by Phishing Emails
EE mobile network users have been issued an urgent warning about a fraudulent 'payment reminder' message. The scam emails claim there is an outstanding balance of £4.27 on the recipient's account and threaten service interruption if payment is not made via an embedded link. Norfolk Trading Standards has flagged the campaign, urging customers to remain vigilant.
How the Scam Works
The emails purport to be from EE and state: 'Your last bill payment was not settled in full and there remains an outstanding balance of £4.27 on your account.' Clicking the link leads to a fake EE website designed to steal personal, account, and financial information, or install malware. Norfolk Trading Standards notes that criminals often request small amounts, as people are more likely to pay to avoid service disruption but would question larger sums.
Official Advice from Authorities
Norfolk Trading Standards advises: 'Be wary of claims made in unexpected email approaches and never click on links or open attachments. It is highly likely that versions of this email will be circulating claiming different outstanding amounts.' Customers should access their accounts directly via the official EE website or app, or contact customer support using verified contact details from a recent bill or the official site.
EE's Stance on Scams
EE states: 'We'll never ask you for your PIN or password by text or email.' The company advises: 'Don't click on links unless you're 100% sure they are genuine. Take a moment to stop and think and trust your instincts. If it looks too good to be true or looks suspicious, there's probably a catch.'
How to Report Suspicious Messages
Suspicious emails can be forwarded to report@phishing.gov.uk. Scams can also be reported via the Citizens Advice consumer helpline on 0808 223 1133. EE customers can forward scam text messages to 7726 free of charge, and phishing emails referring to EE can be sent to phishing@ee.co.uk. After reporting, delete the message and inform others to raise awareness.
Recognising Phishing, Vishing, and Smishing
Phishing involves fraudulent emails or websites, vishing refers to phone scams, and smishing uses SMS or text messages. EE's website provides guidance on identifying scams. Customers who suspect they have provided bank details should contact their bank immediately.
