Angry passengers aboard a TUI flight were left fuming after being stuck on the tarmac for a staggering four hours without any clear explanation from the airline.
One frustrated traveller, who shared their ordeal on social media, wrote: "We've been delayed 4 hours and we're still sitting here with no information. This is unacceptable!"
Passengers Left in the Dark
The flight, which was scheduled to depart for a sunny holiday destination, was hit by unexpected delays. Despite being boarded, passengers were given little to no updates about the cause of the hold-up.
"The crew kept saying they were waiting for clearance, but no one told us why," said another passenger. "People were getting restless, especially families with young children."
Growing Frustration Onboard
As the hours dragged on, tensions rose. Many passengers took to social media to vent their frustration, with some demanding compensation for the wasted time.
- No clear communication from the crew
- Limited access to food and drinks
- Children and elderly passengers particularly affected
One passenger tweeted: "Four hours of my holiday gone, and all we got were vague apologies. TUI needs to do better."
TUI's Response
When approached for comment, a TUI spokesperson apologised for the inconvenience and cited "operational issues" as the reason for the delay. They assured affected passengers that they would be compensated in line with company policy.
However, for many travellers, the damage was already done. "You can't get back lost holiday time," said one passenger. "We booked with TUI for a stress-free experience, and this was anything but."
