Holidaymakers heading from the UK to Europe this summer are likely to face longer waits at border control as the EU's new Entry/Exit System (EES) raises concerns among airports, airlines and passengers due to potential delays, lengthy queues and disruption during the busy summer travel period, according to experts.
What is the EES system and why is it causing delays?
Alicia Hempsted, travel insurance expert at MoneySuperMarket, explained: "The new EES is an automated system that records fingerprints and facial biometrics that will work alongside the European Travel Information and Authorisation System (ETIAS) to register non-EU nationals visiting the Schengen Area as part of broader border security changes."
"It affects non-EU nationals travelling to 29 countries, including Italy, Spain and Switzerland, for short stays, whether for tourism, business, or medical treatment. While it's designed to streamline entry and replace manual passport stamping, travellers may experience longer processing times during the initial rollout as new systems are introduced."
Despite calls from parts of the travel industry to delay the rollout, EU officials have said the new biometric border system will continue as planned, acknowledging challenges at some locations but ruling out a full suspension.
Are holidaymakers entitled to compensation for EES delays?
Based on current EU air passenger rights guidance, compensation typically applies when disruption is the airline's responsibility, such as delays or cancellations. Therefore, passengers are generally not entitled to compensation if the missed flight is due to delays at airport security or border checks, including passport control queues.
Alicia said: "It's unlikely that travel insurance will cover you if your trip is disrupted as a result of EES processing queues. This is because claims depend on the cause of the delay, and expected or preventable scenarios - such as not leaving enough time at the airport - are excluded from cover."
"However, in other circumstances that are out of your control - like unforeseen traffic or a medical emergency - travel insurance can help you get your trip back on track. While it doesn't always come as standard, some policies may offer protection in certain disruption scenarios. For upcoming holidays, it would be worth considering cover that includes missed departure cover, so you're better protected if unexpected delays happen."
How to deal with EES disruption
Allow extra time
Alicia said: "With longer queues expected during the rollout, it's wise to arrive at the airport at least three hours before departure. This gives you extra time to navigate potential delays without risking missing your flight."
Check if your destination offers pre-registration
Alicia said: "Countries like Sweden are introducing digital tools that allow travellers to submit passport details and a photo before arrival. Check whether your destination offers this option, as completing these steps in advance could help speed up the process at the border."
Pack water and prepare for queues
Alicia said: "Waiting times could be longer than usual, particularly during busy periods, so it's important to be prepared. Carrying water or handheld fans can help you stay comfortable and make queues more manageable."
