London Underground has paid out over £3 million in injury compensation in the last year, with more than 10,000 passenger injuries recorded across the network over three years. Data obtained by Personal Injury Solicitors London via Freedom of Information requests shows 3,275 injuries in 2022/23, 3,631 in 2023/24, and 3,567 in 2024/25, totalling 10,473 incidents.
Waterloo station topped the list with 471 reported injuries between April 2022 and March 2025, including 176 in the most recent tax year. King's Cross St. Pancras followed closely with 470 injuries, while London Bridge (375), Euston (323), and Baker Street (320) completed the top five. Notably, Baker Street is the only station in the top five not connected to a mainline railway station.
Slips, trips, and falls were the most common cause, accounting for 6,847 reports. Escalators were involved in 4,585 injuries, stairs in 1,382, and station platforms in 1,274. The 'platform train interface'—including the gap between train and platform—resulted in 1,336 injuries, with 915 specifically attributed to failing to 'Mind The Gap'.
Patrick Mallon, senior solicitor at Personal Injury Solicitors London, said: 'The sharp rise in compensation payouts by TfL is a concerning trend. Thousands of people use these services daily, and it's important they're protected from harm.'
A Transport for London spokesperson said: 'The safety of our customers and staff is always our top priority. We have a comprehensive programme aimed at making travel on our network even safer as we work towards the Mayor's aim of eliminating deaths and serious injuries from the transport network by 2041.' Mayor Sadiq Khan reaffirmed his commitment to Vision Zero in July 2025, with an updated action plan due in early 2026.
