Jet2 Responds to Customer Query on Baggage Pooling
Jet2 has clarified its baggage allowances after a holidaymaker asked about combining luggage. The customer, who booked through Jet2holidays and was due to travel the following week, inquired on social media on June 23: 'We have 3 x 22kg baggage allowance. Assume we are good to check in just two bags provided weight doesn't exceed allowance?' They asked if they could check one suitcase at 23kg and another at 25kg, staying within the total allocation.
Jet2 confirmed: 'You can pool your luggage into two suitcases as opposed to three, as long as this doesn't exceed your combined allowance of 66kg, and that no single article of luggage exceeds 32kg. I hope this helps.' The airline's official guidance states: 'Any baggage that exceeds your total weight allowance will be carried subject to availability and at our discretion. You'll also need to pay an excess baggage fee, which is £12 per kg. Please note that no single item of baggage can weigh more than 32kg.'
How to Add Extra Luggage
Passengers can add extra luggage when booking or through the Manage My Booking facility by entering their booking reference, surname, and departure date, then navigating to 'Add Holiday Essentials'.
Query Over 10kg Infant Allowance
Jet2 was also asked about baggage rules for infants after a passenger received contradictory information. The traveller had a booking for two adults and a six-month-old infant, with two 22kg checked bags. They explained: 'Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.' On a prior Jet2 holiday, they were told they qualified for 'an extra 10kg for the baby'. Jet2's official website states passengers receive 'an extra 10kg allowance for infants' plus 'up to two items per child or infant free of charge'.
The passenger asked if the additional 10kg could be combined with one 22kg case to create a 32kg allowance, noting mixed messages: 'On the way out with you we were told it's fine to have a 32kg case (22kg + the 10kg). On the way back we were told the 10kg should be a separate small checked case.' Jet2 responded: 'The additional 10kg is applied to one adult's baggage, allowing for a total of one bag at 32kg and one bag at 22kg.'
