JD Wetherspoon has overtaken Premier Inn in a Which? hotel ranking, with its pub-attached hotels achieving a 76% customer score. Averaging £70 per night, the chain earned four stars for value for money and most other categories.
Premier Inn lost its status as a Which? Recommended Provider, with some guests reporting it was no longer good value and standards were slipping. Survey respondents paid an average of £94 per night, earning a value for money rating of three stars and an overall customer score of 73%.
Britannia Hotels was rated the UK’s worst for a twelfth consecutive year, ranking last out of 52 large chains. It scored just one star out of five for cleanliness and bathrooms, with an overall customer score of 44% despite an average £84 nightly rate. One guest described its Grand Burstin Hotel in Folkestone as a “total dive”.
Coaching Inn Group topped the ranking for large chains with a score of 81%. Rory Boland, editor of Which? Travel, said: “A night away should be a real treat but with hotel prices climbing, finding a hotel chain that consistently offers comfort, good customer service and a charming location at a fair price has become harder.”
The analysis was based on surveys of 4,631 and 1,776 Which? members respectively, and members of the public, conducted in June and July.
