Model Lottie Moss has publicly criticised British Airways after what she described as the 'worst flight experience' of her life during a trip to St Tropez.
The 25-year-old sister of supermodel Kate Moss took to social media to vent her frustration after a series of mishaps on her recent BA flight. 'Absolute nightmare from start to finish,' she wrote, detailing issues ranging from poor service to uncomfortable conditions.
What Went Wrong?
According to Moss, the problems began at boarding and continued throughout the flight. She claimed staff were unhelpful when she requested assistance, and described the overall atmosphere as 'chaotic'.
'I've flown with many airlines, but this was by far the worst experience I've ever had,' Moss stated, suggesting she might avoid British Airways in future.
Industry Response
While British Airways hasn't yet responded publicly to Moss's complaints, the incident highlights growing concerns about service standards in the airline industry post-pandemic. Many travellers have reported similar experiences across various carriers.
Moss's high-profile criticism comes at a sensitive time for BA, which has been working to rebuild its reputation after pandemic-related cuts to services and staffing.
