Hays Travel, an independent travel agent with 500 branches including Motherwell, East Kilbride and Lanark, secured the top accolade at the coveted Agent Achievement Awards in London. The firm was named High Street Agency of the Year (Large) and also won Touring and Adventure Agency of the Year, along with regional awards for Northern England Large Agency, Southern England Large Agency, and Central England and Wales Large Agency.
Industry Recognition and Leadership
The awards, judged by travel industry experts, capped a successful week for Hays Travel. Jonathon Woodall-Johnston, chief operating officer, said: “What an incredible night we had. To pick up so many awards is amazing and Dame Irene and I are so proud of everyone across the Hays Travel group. We are committed to the high street, so to be named High Street Agency of the Year is extra special for us.”
Customer Satisfaction Achievement
Earlier in the week, the company placed seventh in the July all-sector UK Customer Satisfaction Index, making it the highest-ranked travel agency in the country’s largest and longest-running study of customer service performance. Dame Irene Hays commented: “Our customers are at the very heart of our business, and we are delighted to be listed in the top ten for satisfaction alongside so many household names. We pride ourselves on the friendly approach, backed by expertise and personal service, that our customers know they can trust. I’m very proud of all our people for everything they do to achieve this.”
Impact on Local Communities
Hays Travel’s branches in Motherwell, East Kilbride and Lanark are part of a network that serves communities across Scotland and the UK. The company’s commitment to the high street was highlighted by the High Street Agency of the Year award, which recognizes excellence in physical retail travel services. The firm continues to offer holiday packages and prices through its website.
