Smyths Toys has been urged to remind customers about its clear bag policy for click and collect orders, which could inadvertently reveal Christmas presents to children. The retailer, with over 120 stores across the UK and Ireland, provides a convenient service for families to order online and pick up in-store. However, orders are handed over in transparent plastic bags, making the contents visible to anyone nearby, including curious children.
The policy is stated in the FAQ section of the Smyths website, which notes that 'Click and Collect items will be in clear packaging with contents visible.' However, customers are not reminded of this during the checkout process. This has raised concerns among parents, particularly during the festive season when many are buying gifts.
To avoid spoiling surprises, shoppers are advised to bring their own bag, such as a tote or backpack, or purchase a reusable bag for 99p. Alternatively, customers can ask staff to place items in a standard Smyths carrier bag, which is not see-through, though it carries the store's logo. Staff are generally accommodating of such requests, but customers should verify their order is correct before requesting the extra bag.
The clear bag policy is designed to help staff quickly and accurately hand out orders during busy periods, as noted by a former employee. While the policy is practical for efficiency, it can be problematic for those trying to keep gifts hidden. Planning ahead and bringing a suitable bag can help maintain the magic of Christmas surprises.
