Parents across the UK are being urged to take note of a retail policy that threatens to spoil the magic of Christmas morning. Smyths Toys Superstore, a leading toy retailer with nearly 120 outlets in the UK and Ireland, packs all its online Click and Collect orders in completely transparent bags, potentially revealing the contents of carefully chosen gifts.
The Clear Bag Conundrum for Festive Shoppers
While the convenience of ordering online and collecting in-store saves precious time during the hectic festive rush, the packaging method presents a significant challenge. All Click and Collect items are placed in clear plastic sacks with the store logo, making the toys inside visible at a glance. This policy is confirmed in the FAQ section of the Smyths website, stating plainly: "Click and Collect items will be in clear packaging with contents visible."
Concerned shoppers have highlighted that reminders about this policy are limited. Customers are only alerted twice: once within the order confirmation email and again when their items are ready for pickup. For many, this isn't sufficient warning to prepare an alternative plan to keep presents hidden from curious children.
How to Keep Your Christmas Presents a Secret
Fortunately, there are practical solutions for parents and carers who need to collect gifts without giving the game away. The key is to be proactive when you arrive at the store. You can:
- Bring your own opaque bags and politely ask staff to transfer the items out of the clear packaging.
- Purchase one of Smyths' reusable canvas bags, available from 99p, either with your online order or at the till.
- Request that items be placed into a standard Smyths carrier bag, which is often a cheaper alternative to the canvas option.
Most store employees are reportedly accommodating of such requests. However, it is strongly advised to check your order with a staff member before any transfer to ensure all items are present and correct.
A Year-Round Consideration for Gift-Givers
This clear bag rule is not exclusive to the Christmas period; it is a year-round policy. This means the same risk applies to birthday presents and other surprise gifts collected via the Click and Collect service. Being aware of this policy can help avoid disappointment throughout the year.
Shoppers should also note Smyths' extended returns policy, which runs until January 31, 2026. Keeping physical or digital receipts is essential for any potential returns or exchanges after the big day.
With a little forethought and the strategies above, parents can navigate the festive shopping rush and ensure that the excitement of Christmas morning remains fully intact.
