Nationwide has issued a warning to customers switching their bank accounts to the building society, noting that some payments may fail unless specific steps are taken. The 2025 Which? Banking Brand of the Year highlighted that popular subscriptions like Netflix and Amazon Prime require customers to provide their new debit card details.
In a statement, Nationwide explained: "Regular bills and subscriptions you pay with your debit card, such as Netflix and Amazon Prime. (You’ll need to give them your new debit card number.)" The building society also cautioned that mobile payment services like Apple Pay will need to be set up again using the new card.
Nationwide emphasised that while a full switch transfers the account balance and provides progress updates if contact details are supplied, certain elements are not included. Customers must manually update recurring payments and re-register for digital wallets to avoid disruptions.
The warning comes as part of Nationwide's guidance on switching accounts, which also offers partial and manual switch options. Customers are advised to visit the Nationwide website for full details on the switching process.
