Nationwide Building Society has provided detailed guidance for customers using its mobile banking application, addressing common queries about promotional pop-ups and historical statement access. This follows recent announcements regarding branch services and the expansion of specialist support clinics.
Managing Marketing Preferences in the App
One customer raised concerns via social media about persistent promotional pop-ups within the Nationwide app, despite repeatedly selecting the 'do not show me this again' option. They inquired about a potential opt-out feature in the settings to prevent these interruptions.
Nationwide responded with clear instructions, stating: "In your banking app, go to profile and settings and click on communication settings. There should be a section for marketing preferences which allows you to make changes." This allows users to customise their experience and reduce unwanted notifications.
Accessing and Downloading Statements
Another customer sought assistance with viewing statements from 2020, highlighting limitations in the app's functionality. Nationwide clarified that through internet banking or the mobile app, customers can view and download statements for current accounts, savings accounts, and credit cards from the last 36 months.
The building society's website further explains that the app provides access to mini-statements, offering a convenient overview of recent transactions. For longer-term records beyond three years, alternative methods may be required.
Expansion of Dementia Clinic Services
In related news, Nationwide has revealed plans to extend its dementia clinic services, which are currently available at over 230 branches. These free clinics offer 45-minute appointments with Admiral Nurses from Dementia UK, providing support on symptoms, diagnosis, and caregiving.
The service is now being trialled at 12 Virgin Money locations, with clinics scheduled to commence from May. This initiative aims to broaden access to essential resources for individuals and families affected by dementia.
App Availability and Features
The Nationwide mobile banking app is accessible via the App Store for iOS devices and Google Play for Android users. By searching for 'Nationwide mobile banking', customers can download the app to manage accounts, view statements, and make payments on-the-go.
This update underscores Nationwide's commitment to enhancing digital banking experiences while maintaining supportive community services through its branch network.
