Propertymark has launched a new guide to help letting agents and landlords deal with requests from tenants who want to keep pets. The guidance comes as rules around renting with pets continue to change across the UK.
Different requirements apply in England, Scotland, Wales and Northern Ireland. In England, the Renters’ Rights Act 2025 gives tenants the right to request permission to keep a pet. Landlords must consider requests and cannot refuse them unreasonably.
Key details of the guide
Propertymark’s guide explains the 28-day timeframe for considering a request. It also outlines circumstances that could provide reasonable grounds for refusal. Scotland has introduced protections for tenants with pets through the Housing (Scotland) Act 2025.
Propertymark said agents need to understand the rules that apply where they operate. This includes differences in permitted tenancy deposits.
Agents urged to check restrictions
The guide recommends that agents assess whether a property is suitable for the type and size of pet proposed. Agents should also check leases and headleases for restrictions before agreeing to a request. Tenants can provide supporting information, including references from previous landlords or vets, as well as a “pet CV”.
Propertymark also recommends detailed inventories and regular inspections. These can provide evidence if disputes arise over damage or the condition of a property. The trade body encourages agents and landlords to discuss pets at an early stage to help establish expectations before a tenancy begins.
Industry perspective
It also points to research suggesting pet-related damage is less than half the level of non-pet-related damage. Tenants with pets also tend to remain in properties longer.
Henry Griffith, senior policy and campaigns officer at Propertymark, said: “Pets are an important consideration for many people looking for a rented home, and the way pet requests are handled can have a significant impact on the landlord, tenant and the wider tenancy.
“Our new guide is designed to give property professionals practical advice to help them navigate these conversations confidently and consistently.
“The regulatory position is also evolving across the UK, so it is increasingly important that agents understand the rules that apply in their area and can give landlords and tenants accurate, practical guidance.”
