Groupia Ltd, a Bath-based travel company specialising in group travel across the UK and Europe, entered administration on June 16, 2025, after 24 years of trading. All holidays and events scheduled from September 1, 2025, have been cancelled, affecting thousands of customers.
Company Background and Scope
Founded in 2002, Groupia Ltd arranged group getaways including stag and hen dos, golf breaks, team tours, spa retreats, ski trips, and adventure holidays to destinations such as Prague, Split, and Barcelona. The company operated under several brands: Groupia Golf, GoHen, StagWeb, Groupia School Trips, and Company Away Days. Over 750,000 people have travelled with the business since its inception.
Administration Details
Nigel Fox and Christopher Marsden of S&W Partners LLP have been appointed as Joint Administrators. A statement on the company's website confirms: "Nigel Fox and Christopher Marsden of S&W Partners LLP appointed as Joint Administrators. The Company has now ceased taking new bookings, and arrangements are in place with ABTOT (a UK government-approved travel protection scheme) to support customers with existing bookings."
Impact on Customers
Customers with holidays or events booked on or before August 31, 2025, are expected to travel as planned, as ABTOT has arrangements in place. These customers can manage their reservations using Groupia's existing VIP booking system. However, those with reservations from September 1, 2025, onwards have been informed that their plans will not proceed. The website states: "Your event will unfortunately be cancelled and is subject to a refund claim."
Refund Process
Customers who paid via credit or debit card may reclaim funds through their card provider via a credit card refund or debit card chargeback. Groupia has provided template letters for customers to forward to their banks. Those who paid using other methods can lodge an online claim with Gallagher Bassett, which represents ABTOT. Claimants must supply booking confirmation and evidence of payment. Refund claims may take up to six weeks to process.
