Jet2 has issued a significant update regarding its flights and holidays in light of the ongoing conflict in Iran, which has led to reduced jet fuel supplies and escalating prices. On Friday, the airline confirmed it will not impose any surcharges on existing bookings to offset these cost increases, reassuring customers that the price they see at the time of booking is the final amount they will pay.
Commitment to Price Certainty
Amid concerns that other airlines and travel operators might introduce additional fees after bookings are made, Jet2 has taken the proactive step of eliminating the surcharge clause across all its flights and holidays. Notably, the company has never applied such surcharges in the past, but this move solidifies its policy for the future. The guarantee applies to all bookings made through any channel, including online, via the mobile app, contact centre, or through independent travel agents.
What Is Not Covered
The policy does not extend to tourist taxes, which are typically payable at the resort directly to the accommodation provider. These are separate from the booking price and are not affected by Jet2's announcement.
CEO Statement
Steve Heapy, CEO of Jet2, commented: “Holidaymakers should have every right to book their hard-earned break in the sun, without worrying about being hit with additional costs, and they can have that complete assurance when they book a flight or holiday with Jet2. As a result of today’s announcement, customers booking with Jet2 know that they are locking in their price without additional cost surprises later and we strongly believe that is the right thing to do by them. Ahead of a busy summer this is yet more evidence of why, on top of our incredible holidays and award-winning customer service, nothing beats a Jet2holiday.”
This development comes as the travel industry faces uncertainty due to geopolitical tensions, and Jet2's stance is likely to be welcomed by consumers seeking financial predictability in their travel plans.
