British Gas has issued a critical alert to its customers, particularly those planning to move homes, urging them to take proactive steps to "avoid any surprise bills." The energy supplier has shared detailed guidance to help homeowners ensure their new properties are in good order and prevent them from being caught out by unexpected charges.
Essential Checks for a Smooth Move
In a social media video posted on Facebook, a British Gas employee emphasized the importance of completing several key checks upon moving into a new home. The video, aimed at preventing financial and safety pitfalls, outlines simple yet crucial actions that can save customers from paying for previous occupants' energy usage or facing emergencies.
Priority Actions Upon Receiving Keys
The British Gas representative highlighted that moving into a new home can be exciting, but certain tasks should be prioritized immediately. She advised starting with meter readings to ensure accurate billing. "You don't want to end up paying the last owner's energy usage," she warned, stressing that this step is vital to avoid overcharges.
Additionally, customers should test smoke detectors and carbon monoxide alarms by pressing the test button to verify they are functioning properly. This safety measure can prevent hazardous situations in the new property.
Locating Critical Home Systems
The video also covered the need to identify essential home components. Customers are urged to find the stopcock, which controls the main water supply, in case of leaks. Knowing the location of the thermostat allows for easy heating control, while locating the fuse box is crucial for handling electrical emergencies safely.
For new homeowners, British Gas recommends getting the boiler serviced by a qualified gas engineer to ensure efficiency and safety. These steps collectively help in maintaining a secure and cost-effective living environment.
Comprehensive Moving Home Checklist
British Gas provides further resources on its website, including a dedicated page with advice for people moving homes. The supplier suggests asking sellers or landlords about the locations of key items such as the stopcock, appliance instructions, gas and electricity meters, thermostat, and fuse box. For sellers, creating a list of these items for the new occupants is advised.
To assist customers further, British Gas offers a free moving home checklist. This downloadable resource covers a wide range of tasks, from redirecting mail and notifying banks to taking water meter readings. It serves as a comprehensive guide to ensure a seamless transition and avoid overlooked responsibilities that could lead to surprise bills.
By following this advice, British Gas customers can better manage their energy accounts, enhance home safety, and prevent unexpected financial burdens during the moving process.
