A new study commissioned by Trinity College London has revealed that many young workers, born between 1997 and 2012, struggle with common workplace tasks such as making phone calls, engaging in small talk, and collaborating with older colleagues. The survey, which polled over 1,500 people aged 16 to 29 across the UK, found that 38% dread small talk, nearly 60% find working with older colleagues challenging, and 30% fear picking up the phone.
Liz Baxter, a careers adviser at Nottingham College who runs ‘telephobia’ coaching sessions, notes that texting and AI have made phone calls a generational divide. She advises practising with friends and family first, sitting up straight, speaking slowly, and smiling—since the caller can hear it in your voice. Sophie Rains, a call centre manager, recommends jotting down the purpose of the call beforehand and not taking rude callers personally.
Marie O’Riordan, an executive coach and former magazine editor, suggests viewing small talk as an adventure. She advises starting with workplace topics and notes that Gen Z often underestimates how flattering it is to be asked questions. Dr Radha Modgil, author of Know Your Own Power, recommends gradually shifting bedtimes earlier and preparing the night before to ease morning anxiety.
The study also highlighted preferences for flexible working (28%), no emails after 6pm (32%), standard mental health days (32%), and working from home (68%). Modgil says much of the anxiety stems from a fear that the workplace will harm wellbeing, and advises pacing oneself to maintain energy and presence.
