Royal Mail has issued an urgent warning that there will be no deliveries or collections for any UK postcodes on Monday, May 25, due to the Spring Bank Holiday. The company stated that it does not usually deliver or collect on public or local holidays, despite aiming to deliver letters six days a week and parcels on Sundays.
The suspension of services applies across England, Wales, Northern Ireland, and most of Scotland, with the exception of the Ayr area (KA6-KA8). Customers are advised to plan accordingly as no mail will be processed on this day.
This announcement comes amid ongoing criticism of Royal Mail's performance. The firm was fined £21 million by Ofcom in October for missing delivery targets, having delivered only 77% of First Class post and 92.5% of Second Class post on time in the 2024-2025 period.
In response, Royal Mail has pledged a £500 million turnaround plan to meet letter delivery targets by May 2027. As part of this, the company plans to axe Saturday Second Class deliveries and move to alternate weekday deliveries, resulting in three days one week and two the next. First Class Next Day delivery targets aim to improve to around 85% within nine months, reaching the 90% target set by Ofcom within a year. Additionally, Royal Mail aims to deliver 93% of Second Class letters within three days over nine months, hitting the 95% target by May next year.
Last week, Royal Mail also announced a revamped online postage experience, making it easier for customers to select services based on parcel size, weight, and delivery speed, with options for tracking, guaranteed delivery, photo on delivery, or signature.
