A shopper on TikTok has shared a simple way for Temu customers to get money back even after an order has been delivered, and the platform has confirmed the advice works.
Posting as Cocoscreations, the user explained how she reduced the cost of her purchases using Temu's price adjustment policy, which lets customers claim the difference if an item's price drops after they bought it. The policy applies for 30 days after the order is placed.
How the price adjustment trick works
In her video, Cocoscreations told followers the method amounts to "free money," saying: "Honestly, it's free money. Why wouldn't we? Thank you Temu." She said a friend on Facebook had alerted her to the policy.
She described the process: "If you use Temu to buy anything, anything whatsoever, there is a price adjustment that you can do. Sometimes up to like multiple times a day, where you get essentially money back if the price ever changes to more expensive than when you bought what you bought, and it's good for like up to 30 days after you bought your products."
To claim a refund, she advised opening the app, tapping "you" at the bottom, and selecting "orders." From there, shoppers should find a recent order, tap the three dots in the corner, and choose "price match/adjustment." Two options appear, and she recommended selecting "request a price adjustment" at the bottom, noting that if it is "orangeed out," it indicates a price difference that can be claimed.
Repeating the process for more savings
After submitting the request, customers receive a credit back to Temu for the price difference. She urged viewers to repeat the steps for other orders placed within the last 30 days, saying she had done so for three orders in one morning and received around $5 back.
"You're literally not even doing anything for it," she said. "You're just getting money back because the price changed and it's cheaper now than it was when you first bought it." She added: "Set yourself a reminder on your phone. Check multiple times a day, at least once a day."
Temu confirms the policy
Temu has confirmed the policy on its website, stating that it will provide the price difference, based on the price and currency type of the paid order, if the selling price of the same item from the same seller was reduced within 30 days of payment in the same country or region. Items that are promotional or no longer available may not be eligible, and shipping fees are excluded from any adjustment calculation.
Temu also noted that applying for a price adjustment before receiving items will not affect shipment, and it reserves the right to interpret, modify, or deny the policy at its discretion.
