Energy supplier OVO has opened applications for its winter Extra Support Package, which includes free heated throws, electric blankets, mattress toppers, smart plugs and home-efficiency kits for customers struggling with their bills. Applications went live on October 26.
The scheme is available to OVO customers who think they may struggle to pay their bills, including both pay-monthly and pay-as-you-go customers. OVO assesses factors such as household income, disposable income and medical needs when deciding what help to offer, and says it prioritises customers who need support most.
What the Extra Support Package includes
The package offers free energy-saving products, which can include electric throws and home-efficiency kits, though these are only available at certain times of the year. Financial support is also available, including Direct Debit reductions, emergency credit top-ups and extended repayment plans. OVO's payment support tool can help customers work out the right payment plan.
OVO has also highlighted new partnerships and increased financial relief for customers, including help for organisations such as the Warm Welcome Campaign and StepChange. Support for pensioners goes beyond the Warm Home Discount, meaning customers who are not eligible for winter fuel payments may still qualify for support from OVO.
Applying for support
OVO said: "It's here to support our customers who need some additional help managing and paying for their energy. Whether you've had a change in your circumstances or you have an ongoing need, we're here to help."
The company added: "If you think you'll struggle to pay your bills this winter, then you might be eligible. It doesn't take long to apply for support and you'll get your answer right away."
OVO noted that it will not be able to offer everything to everyone, but hopes to help as many people as possible, with specialist teams available to speak to customers worried about energy costs. Applications can be submitted via the customer support package page on OVO's website.
