Nationwide Building Society has issued an update after a payments error affected customers, with some reporting that transactions were taken twice from their accounts. Shocked customers reported payments wrongly showing on their accounts, with some saying that they had gone into an overdraft as a result.
Customers report duplicated transactions
Many customers reached out to the building society after they were hit by the major glitch on Sunday, October 11. One person said: "Made some purchases last night and checked my account today to see that the exact transactions and prices have been duplicated as 'pending' yet have been taken out of my available money."
Another person affected by the problem blasted it as an "absolute shambles". They said they had gone into an unarranged overdraft because of the transactions "appearing on my account twice".
Nationwide response
In response to one of the customers affected, Nationwide said: "The issue we're aware of is where a debit card payment has already been taken from your account, but the pending card transaction is still showing as well. This can make it look as though the money has been deducted twice and may affect the available balance showing in your account. We're working to fix this as soon as possible and apologise for any inconvenience caused."
After the worrying incident, Nationwide was asked for an update on whether the issue had now been fixed. A Nationwide spokesperson said on Monday, October 12: "Due to a technical issue yesterday afternoon, some payments were incorrectly shown as both paid and pending, which may have temporarily reduced the available balance displayed to some customers. The issue was identified and no action is required from customers. We apologise for any inconvenience."
Contact and bonus offer
If you run into an issue with your Nationwide account, you can contact the group on 03457 30 20 11. Lines are open Monday to Saturday from 8am to 8pm and on Sundays from 9am to 5pm.
The building society is currently offering a £175 payment if you move over your current account to it. You can get the amount when moving over to a new or existing FlexDirect, FlexAccount or FlexPlus account.
These are the steps you need to complete to cash in on the offer:
- Switch to a new or existing FlexDirect, FlexAccount or FlexPlus, from a non-Nationwide or non-Virgin Money current account
- Your switch must include two active direct debits coming over from your old account
- Complete a full switch using the Current Account Switch Service. This must include closing your old account. This has to be completed within 28 days
- Pay in £1,000 and make one debit card payment. This needs to be done within 31 days of either opening the account or requesting the switch.
