Merlin Entertainments has reversed its decision to trial changes to the Ride Access Pass (RAP) at its UK theme parks, following widespread criticism from people with autism and ADHD. The company had planned to restrict eligibility for the pass, which provides easier access to rides for those with disabilities or medical conditions, during the February half-term.
The proposed changes would have excluded individuals with neurodivergent conditions, such as autism and ADHD, who struggle with crowds or queuing. Under the trial, only those with physical difficulty standing would have qualified for the pass, while those with “difficulty with crowds” would have been ineligible.
After a petition signed by over 25,000 people and extensive feedback, Merlin’s chief operating officer Rob Smith confirmed the company would not proceed with the trial. In an email to RAP users, Smith apologised for the impact of the announcement and pledged to continue listening and improving accessibility.
Martin Austin MBE, managing director of Nimbus Disability, which verifies access needs for Merlin, noted that accessibility is constantly evolving and welcomed Merlin’s willingness to listen to feedback. The existing RAP criteria, including the Access Card “crowd” symbol, will remain in place at parks such as Alton Towers, Chessington World of Adventures and Legoland Windsor.
