A British grandmother from Lancashire experienced a holiday nightmare when she fell headfirst on a poorly lit and badly surfaced pathway at Hotel Puerto Caleta in Fuerteventura on the first night of her stay. The 52-year-old, who wishes to remain anonymous, had booked the trip through package holiday company On The Beach.
Injuries and Aftermath
The fall caused multiple soft tissue injuries, severe facial bruising, and long-term shoulder problems. The woman said the holiday was 'completely ruined from day one' and that she could not swim or eat properly due to the injuries. She felt self-conscious as 'the whole side of my face was completely black'.
After the incident, she claimed hotel staff were 'disinterested' and failed to provide an accident form initially. When they did, it was written in Spanish. The woman noticed that four lights along the pathway were off on the night of her fall but were on the following evening, suggesting someone had forgotten to turn them on.
Legal Action and Compensation
Her legal representatives, Hudgell Solicitors, argued that the hotel failed to maintain the pathway and ensure adequate lighting. Under package travel regulations, On The Beach was held responsible. The firm successfully secured £23,000 in compensation for the woman.
Accident abroad specialist Anne Thomson of Hudgells stated: 'It was quite clear she was badly let down by a hotel that showed a complete disregard for the health and safety of their guests.' She noted that the pathway remained in poor condition during a recent visit, indicating lessons have not been learned.
Woman's Advice to Others
The grandmother urged other holidaymakers to 'make detailed accounts of exactly what happened' and 'gather as much evidence as you can before taking legal action'. She emphasized that her claim was about principle, not money.
On The Beach responded: 'The hotel accepted responsibility for the incident and its insurer settled the claim. We supported the process to ensure the customer received compensation.' Hotel Puerto Caleta was contacted for comment but did not respond.
