British Gas has agreed to compensate customers after a billing error over solar panel payments, affecting thousands of households.
Billing Error Details
The company admitted that some customers with solar panels were incorrectly charged for electricity they exported to the grid. The error occurred between 2019 and 2023, and affected customers who had not been given the correct "smart export guarantee" tariff.
British Gas said it would automatically refund affected customers, with an average payment of £60. The total compensation is expected to reach £1.4 million.
Customer Impact
Customers who were affected will receive a letter explaining the error and the refund. The company also said it would update its systems to prevent the mistake from happening again.
British Gas apologized for the error and said it was working to resolve the issue as quickly as possible.
