Jet2 has confirmed a 72-hour rule for passengers with flights booked, making going on holiday much smoother. The budget airline recently introduced a new functionality within its mobile app, which gives customers access to live flight times, flight statuses and updates from 72 hours before they are due to depart.
New app feature launched in June
The feature, which launched on June 22, gives customers access to accurate and up-to-date information at the touch of a button, helping to make going on holiday easier and more convenient. In addition to viewing live flight times and flight statuses three days before departure, customers can access information on how and when to meet their Jet2 in-resort Customer Helper.
Through the app, customers can find their resort Customer Helper's name, visit times and locations, providing easy, on-the-go access to key information during their holiday. Jet2 said the updates come as part of its continued investment into delivering its “industry-leading” customer experience, giving customers access to key information about their flight when they need it most.
Live Transfer Status expansion
It comes after the airline last year launched its ‘Live Transfer Status’ app functionality, which enables customers to track their coach transfer to the departure airport in real time. The functionality is currently available to Jet2 customers taking a coach transfer back to their departure airport when returning home from holidays in the Balearics, Canaries, Mainland Spain, Morocco, Turkey and Bulgaria, and is expanding to Greece, Cyprus, Malta, Faro and Madeira this summer too.
David Hills, chief customer officer at Jet2, said previously: “We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customers’ hands, we are improving our industry-leading customer experience even further. This is part of our continued investment in delivering the very best customer service there is, and it is another example of how we are continuing to evolve our app and digital offering in response to what customers want from us.”
Price pledge and surcharge removal
Jet2 also made a price pledge to customers earlier this year, becoming the first UK airline and tour operator to confirm it will not introduce surcharges on any booked flights or holidays to cover cost increases, such as jet fuel, as a result of the Iran War, assuring customers that the price they book with Jet2 is the price they will pay. The airline confirmed it has removed the surcharge provision across all flights and holidays, even though the company has never previously applied them.
The move came following speculation that some airlines and travel companies may introduce surcharges, meaning customers would face extra costs after booking. The price policy applies to all Jet2 flights and holidays booked through any channel, such as online, via mobile app, contact centre or an independent travel agent, meaning customers can lock in their flight or holiday price “with total confidence”. Jet2 added that the policy does not include tourist taxes, which are payable in resort at the time of the holiday and are paid directly to the accommodation provider.
