Major disruption continues at a UK airport after flights were delayed due to a runway fault. Passengers may be entitled to compensation, but only in certain circumstances. Here's what you need to know about your rights.
What happened at Bristol Airport?
Many flights were left stranded at Bristol Airport after a problem with the runway on the night of Friday, August 7. A message from Bristol Airport confirmed the runway re-opened at 8am on Saturday, August 8. Reports suggest many flights were still delayed by several hours after the incident.
In a statement, Bristol Airport said: "There's some disruption to flights today. Customers should contact their airline with flight queries. We're very sorry for any inconvenience caused while essential runway repairs were carried out."
What are your rights if your flight is delayed?
In some cases, you can get compensation from your airline when your flight is delayed, with amounts varying depending on the length of delay and flight distance. However, this is unlikely to apply if the delay is due to an incident outside the airline's control, such as a runway fault.
Guidance from the ABTA (Association of British Travel Agents) explains: "If it wasn't the airline's fault, you won't be entitled to receive any compensation. Delays caused by things like extreme weather, airport or air traffic control strikes or other 'extraordinary circumstances' are not eligible for compensation."
Care rights during delays
After a certain period of delay, the airline is obliged to provide care, regardless of the reason. This includes food and drink, communication (e.g., phone calls and emails), and accommodation if delayed overnight, plus transport between the airport and hotel.
These rights kick in if your flight is delayed by:
- At least two hours for flights under 1,500km (such as Glasgow to Amsterdam)
- At least three hours for flights between 1,500km and 3,500km (such as East Midlands to Marrakesh)
- At least four hours for flights over 3,500km (such as London to New York)
Compensation amounts
If the delay is the airline's responsibility, compensation may apply for delays of three hours or more. Amounts are:
- £220 per person for flights under 1,500km
- £350 per person for flights between 1,500km and 3,500km
- £260 per person for flights over 3,500km delayed three to four hours; £520 per person if more than four hours
For more details, visit the Civil Aviation Authority website.
