The UK's copper landline network is being switched off for good in fewer than 100 days, replaced by a broadband-based system called Digital Voice. The new technology offers clearer call quality, better spam protection, and ensures phones are ready for the future.
Despite widespread warnings, many homes are not prepared. Research from Broadband Genie found that almost half of people surveyed were unaware of the upcoming changes to their home phone service.
Research reveals lack of readiness
The same research found that 1 in 7 households who received updates or notifications from their provider admitted to actively ignoring them. Those who fail to prepare could lose access to calls after January 2027.
Alex Tofts, strategist at Broadband Genie, said: "The market has had almost a decade to prepare for this transition, yet millions are facing a last-minute scramble."
"While change isn't always comfortable, it's necessary. Parts of the legacy copper network installed under our pavements have been there since the 19th Century. Full fibre is the future, it's faster, more reliable and easier to maintain."
Advice for a smooth transition
Tofts urged households to act now: "Taking a few minutes now to check your options will ensure a seamless transition and prevent any last-minute loss of service."
Broadband Genie advises users to check their phone is plugged into the router rather than the old wall socket. "Your old wall socket is going dead. If you have a home landline and want to keep using it, unplug the cable from the wall and plug it into your router," Tofts explained. "Most phones are compatible with this."
Power cut and backup considerations
Broadband requires electricity, so a power cut will take the phone offline. Homes should have access to a mobile as a backup, or request one from their provider.
"One downside of digital voice is that it won't work in a power cut," Tofts confirmed. "If you don't have a mobile phone or if you live in an area without a reliable mobile signal, get in touch with your provider. Battery backups for such an event are available, and your provider should be able to provide these."
Personal and home alarms that use a phone line should also be checked to ensure they are ready for Digital Voice.
Potential savings from switching
Digital Voice requires full fibre access. Some broadband customers may find their deal is migrated to full fibre automatically. "Your provider will honour your existing deal, but you'll almost certainly be able to get something cheaper," said Tofts. "This is the perfect opportunity to compare broadband deals available in your area. Some customers will be able to save up to £452 a year."
