Thousands of holidaymakers are facing disruption to their summer travel plans due to the ongoing conflict in the Middle East, with many flights cancelled or delayed. The UK Civil Aviation Authority (CAA) has issued guidance to help passengers understand their rights and make informed decisions.
Key Advice: Do Not Choose a Refund If You Still Want to Travel
The CAA emphasises that passengers should not select a refund if they still wish to reach their destination. Opting for a refund means losing entitlement to re-routing or care, such as meals and accommodation. Instead, passengers should consider alternative flights at the earliest opportunity or a later date.
Your Rights When a Flight Is Cancelled
If your flight departing from or travelling to the UK is cancelled, the airline must offer three options:
- A refund for the unused parts of your ticket.
- Re-routing at the earliest opportunity.
- Re-routing at a later date, subject to availability.
Once you choose an option, you cannot change your mind. The CAA advises careful consideration before committing.
Refund Details
If you no longer wish to travel, you can request a refund. The airline should process it within seven days for direct bookings, though third-party bookings may take longer. Refunds apply to all unused ticket portions, including return flights if you did not depart.
Re-routing at the Earliest Opportunity
This requires the airline to find an alternative flight as close to your original time as possible. If many flights are cancelled, seats may be limited, and the airline may use another carrier. If you are at the airport, the airline must provide meals, refreshments, hotel accommodation, and communication means (e.g., two calls or emails).
Package Holidays
If your flight was part of a package holiday, you have the same rights as direct bookings. Additionally, your package provider must offer a suitable alternative or a full refund under the Package Travel Regulations.
Cancellation of a Return Flight to the UK
Similar rules apply, but coverage depends on the airline. UK and EU carriers are covered; non-UK or non-EU carriers are not. If not covered, the CAA encourages airlines to minimise disruption, and you may have protection via credit card or travel insurance. For covered flights, the same three options (refund, re-routing at earliest opportunity, re-routing at later date) are available.
The CAA reassures passengers that UK law provides strong protection. Travelers are urged to stay informed and choose wisely to avoid losing their travel plans.
