Several Oasis fans have reported receiving refunds for their tickets after accidentally purchasing accessible seats for the 2027 tour. Tickets for all 42 dates on the band's highly anticipated tour next year went on sale over the weekend through a special ballot system via Ticketmaster.
Fans were required to register beforehand, with successful applicants then receiving a unique code to attempt securing tickets. Those with codes were granted access to one of nine sale windows spanning three days, where they could try to snag tickets for the much-awaited UK shows.
Tour dates and accessibility mix-up
The tour will commence at Glasgow's Celtic Park on May 21. Oasis are also set to perform 11 nights at the Etihad Stadium in Manchester throughout June 2027.
However, some fans discovered they had mistakenly managed to purchase accessible tickets, which require proof of eligibility such as a Blue Badge, Disability Living Allowance (DLA) or correspondence from medical professionals, reports the Manchester Evening News.
Fan's account of the error
One fan, Susan Warren, revealed she initially secured a pair of front standing tickets for the June 15 show at the Etihad Stadium using her partner's code during one of the initial sale windows, before attempting to purchase additional tickets for the same show for their friends using a second code they had received during another sale period. Initially only presented with VIP pre-show fan experience tickets, priced at £511.60 each, Susan revealed she was subsequently offered two seated tickets for £265.
She explained she only remembered the tickets mentioning 'step free access' when she made the purchase.
"Quite a bit of the Etihad is step free," Susan clarified. "It's not like Old Trafford or other venues where there's steps everywhere, so I didn't really think twice about that. It didn't make it obvious to me they were accessible tickets and I didn't see it say anything at the time."
"But when we purchased them, the check-out page mentioned they were accessibility tickets. I tried to reach out to Ticketmaster immediately to try and amend the order for other tickets while they were still on sale, but because it took them so long to respond all the tickets have sold out now."
Refunds and Ticketmaster's response
Susan revealed she has since spotted posts on Oasis fan clubs online from other supporters in a similar predicament to her, with some already starting to receive refunds after failing to provide proof of their eligibility.
"There's a few people out there in the same position," Susan clarified. "And they have already been approached by Ticketmaster asking for evidence in order to keep the tickets but because they can't, they have received refunds."
"I don't want a refund, I want to exchange them for tickets at the same price I paid. I was given a code and I should have been able to get tickets. I don't recall seeing anything about them being specifically accessible tickets or requiring any evidence, just that they had step free access."
Ticketmaster has stated that accessible tickets were 'clearly labelled' during the buying process, with wheelchair or accessibility descriptions shown on-screen. It's also understood that customers must agree to terms, which confirm the necessary requirement for accessible seating, at the point of finalising the purchase.
