A woman who spent 13 years selling wedding dresses has recounted one of the most dramatic incidents from her time in the bridal industry. Tasha, the former saleswoman, described dealing with a "bridezilla" whom nobody wanted to help, though she managed to sell her a dress and a matching veil. The bride's mother later collected the items and signed the release form confirming everything was in order.
Late-night call reveals disaster
Tasha stayed late at the shop to handle paperwork when the phone rang. It was the bride's mother, who was "wailing down the phone, crying her eyes out" and struggling to speak. Tasha had to calm her down to understand what had happened.
"She was crying as if someone had died," Tasha shared. She had instructed the mother to remove the dress and veil from their bags and let them hang to prevent creasing. The full-length veil had been made by the company to match the dress exactly. The mother hung the dress in a wardrobe as instructed, but left the veil lying flat on the bed.
Dogs destroy the veil
"Somehow her dogs had gone into the room and run all over the bed where the veil was, ripping holes in the veil, all over it, chewing it," Tasha said. The mother asked if the shop had another veil, but Tasha explained that the veil is ordered at the same time as the dress.
The mother asked if anything could be done, and Tasha suggested she drive to the shop with the damaged veil, thinking the family might be "quite a dramatic family" and the damage might not be severe. She was wrong—the veil "didn't even resemble a veil" and had "been completely destroyed." When asked if it could be fixed, Tasha replied "no."
Collapse and a last-minute solution
"This woman literally collapsed to the floor and bawled her eyes out again, as though someone had died," Tasha recounted, adding that the mother repeatedly insisted she had closed the door. Fortunately, the dress was unharmed, but the matching veil was "beyond repair" and "shredded."
Tasha suggested the mother buy another veil that the bride had liked, as it was "the right length." The mother asked for a discount, which Tasha refused, but she offered that the veil could be returned for a refund if the bride did not want it—something not usually allowed under their policy.
"Anyway, she ended up leaving, and we never heard from them again," Tasha said. "I have no idea if she wore the veil, she didn't wear the veil [...] I have no idea."
