The Tyne Theatre & Opera House in Newcastle has clarified its refund policy after the Sam Campbell – Kid Giblet show was cancelled on Thursday evening following a police incident on Westgate Road.
Incident on Westgate Road
Emergency services, including police and firefighters, responded to reports that a man had climbed onto the roof of a building and refused to come down. The road was closed for several hours, and a cordon was put in place.
Northumbria Police said they were called at 2.30pm to a report of a disturbance at a building on Westgate Road. Officers remained on scene throughout the afternoon engaging with the man to bring the incident to a safe conclusion.
Theatre statement on cancellation
The theatre confirmed the cancellation of the performance, stating: "Following an incident in the vicinity of the theatre this afternoon, this evening’s performance of Kid Giblet will not go ahead. Elements of the show would not be appropriate under the circumstances, Sam and the promoter, and the theatre have jointly agreed that it would not be appropriate to proceed tonight."
The statement added: "We appreciate your understanding at what is a difficult time. Sam’s management and promoter are working closely with the theatre to explore rescheduling the performance and will share a further update as soon as we have more information. Our thoughts are with everyone affected by this afternoon’s incident."
Refund policy for ticket holders
Under the venue's terms and conditions, if an event is cancelled or rescheduled to a different date, the ticketholder will be entitled to a refund of the face value ticket and booking fee. No other fees will be refunded.
According to the Tyne Theatre website: "Where an event is cancelled for any reason, you will be eligible for a face value refund and will be contacted by your point of purchase. Similarly, where a show is postponed and you are unable to attend the rescheduled date, you will also be entitled to a face value refund which you can obtain by contacting your point of purchase."
If tickets were booked through a third-party site, customers will need to contact them directly regarding refunds.
