A couple dined at the upscale waterside brasserie The Old Custom House in Penarth, Wales, on Tuesday, June 30, before leaving without paying their bill and driving off in a flash car. The restaurant has now appealed for the pair to return and settle the outstanding amount, hoping to resolve the matter directly and politely.
Incident Details
CCTV footage captured the man and woman parking their vehicle in the restaurant's private car park. They then entered the establishment, enjoyed a meal, and departed without settling the bill. The restaurant shared a statement on social media: "A polite request to two customers who visited The Custom House today…We'd kindly ask you to return and settle your outstanding bill. We'd much rather resolve this directly and appreciate you getting in touch with us as soon as possible."
Public Reaction
Social media users quickly voiced support for the restaurant. One commented: "I love it when people are caught out and publicly shamed, well done guys." Another added: "So sorry to hear this folks, hope it gets resolved." The restaurant's appeal comes amid growing frustration over dine-and-dash incidents, which have increased in the UK post-pandemic.
Impact on Businesses
Dine-and-dash cases cost the hospitality industry millions annually, with smaller establishments like The Old Custom House particularly vulnerable. The restaurant hopes the public appeal will encourage the couple to come forward and avoid further escalation.
