People affected by the major cyber hack at the Manchester Airports Group (MAG) have been urged to remain vigilant following the data breach.
Data from around 8.7 million customers at MAG, which operates Manchester Airport, London Stansted and East Midlands, was accessed by hackers earlier this week. They accessed data relating to car park, lounge and fast track bookings and in-airport WIFI sign-ups for all three airports.
The data included people's email addresses, phone numbers, vehicle registrations and postcodes. The security incident did not reveal anyone's bank details, the group confirmed.
Immediate action taken
The group immediately contained the risk after taking the hack extremely seriously. It is now working with cyber security specialists and the relevant authorities. All upcoming bookings remain valid and are unaffected by the incident.
What MAG has said customers should do
All customers affected have been contacted. Customers do not need to take any action. Instead, they should continue to follow standard cyber security good practice.
People should remain vigilant for suspicious emails, text messages or phone calls. They should also avoid clicking on links or opening attachments from unexpected communications. The group stressed that they will never contact customers unexpectedly to request payment card details, banking information, or passwords.
Manchester Airports Group's email to customers
“We’re contacting you about a recent cyber security incident involving customer data.
“Our investigation has identified that some of your personal information relating to airport car parking, lounge, Fast Track bookings and on-airport WIFI sign-ups has been accessed by an unauthorised third party. Neither MAG nor the system accessed hold customers’ bank or payment details.
“The data that has been accessed includes customers’ email addresses, phone numbers, vehicle registrations and postcodes. We took immediate action to secure the affected system and are working with cyber security specialists and the relevant authorities.
“We would like to reassure you that Manchester Airport Group takes the security of customer information extremely seriously and we are taking appropriate actions to manage the incident. There is no action you need to take.
“We would urge you to be particularly cautious of unexpected emails, calls or text messages claiming to be from us. We will never contact you unexpectedly to ask for payment or banking information. We apologise for any inconvenience or concern this may cause.”
