A Ryanair passenger has vowed never to fly with the budget airline again after being charged £62 for a suitcase that was deemed too large due to a wheel extending slightly beyond the baggage sizer.
Kay, a 32-year-old from London, was flying from Dublin to London Stansted in January when her cabin suitcase was flagged. She claims the wheel was 'slightly out of line' when placed in the checker, leading to the oversized baggage fee.
Despite having purchased a priority ticket allowing two carry-on bags, Kay was forced to pay the €75/£62 fee. She told MailOnline Travel that she felt 'targeted' and that the airline prioritised profit over customer experience.
After complaining, Ryanair apologised for the 'inconvenience' but refused a refund, stating that baggage must remain entirely within the blue area of the sizer and not cross the blue-yellow line.
Kay is not alone in her frustration. Similar incidents have been reported, including a TikTok user charged the same fee for a bag that slightly extended over the sizer, and a violinist whose instrument case was deemed 1cm too long.
Ryanair's policy allows one small personal bag (40x20x25cm) for free, with priority passengers able to bring an additional 10kg cabin bag (55x40x20cm). Bags that do not fit the sizer incur a fee.
