Royal Mail has introduced changes to its delivery service, and a specific code – P739 – is one you do not want to see on your doormat. This card indicates a failed delivery attempt, meaning you'll need to collect your item from the sorting office yourself, potentially waiting until the next day. In some cases, you may be able to arrange a redelivery instead.
Service changes and delivery targets
Royal Mail delivers billions of items across the UK annually and has recently announced several service adjustments. Second class items will now be delivered on alternate days, while standard bulk business letters will move to a three-day delivery target. First class post will continue to be delivered six days a week.
The overhaul aims to modernise Royal Mail's service. The company now aims to deliver 90% of first class letters the next day, down from 93%, and 95% of second class mail within three days, down from 98.5%.
Dog safety advice for postal workers
Royal Mail continues to remind dog owners that "even the most lovable dog can be a danger to postal workers." Households with dogs are urged: "Please help us to deliver your post safely by keeping your dog secure and out of the way before the post person arrives."
Owners should ensure their pet is kept out of the way before the postal worker arrives, avoiding opening the door with the dog behind them. They should also make certain dogs cannot reach delivery staff, securing any access between back and front gardens and containing dogs in front gardens safely.
It may be worth giving your dog food or a toy to keep them occupied during delivery. Keeping the dog in a separate room before answering the door is advisable, and children should not answer the door as dogs can push past them and attack.
Royal Mail guidance adds: "If your dog likes to attack your mail, consider installing a wire letter receptacle. It will protect your post, and your postman's or postwoman's fingers." If keeping the dog away is not practical, fitting a secure mailbox on the edge of the property is recommended.
