Jet2 has rolled out a new '72-hour' update for passengers, enabling them to check live flight times, monitor flight status, and receive updates 72 hours prior to departure. The functionality was introduced this week and is designed to provide customers with accurate, up-to-date information to ensure smoother journeys.
App Upgrade Enhances Customer Experience
The new features come via an upgrade to the airline's app, which also allows passengers to find out how and when they can meet their Jet2 in-resort Customer Helper. Times, locations, and the helper's name will be available through the app, making assistance and holiday information more accessible.
David Hills, Chief Customer Officer at Jet2, said: "We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customers' hands, we are improving our industry-leading customer experience even further."
Timing Ahead of Summer Holidays
The update comes at an ideal moment ahead of the summer holidays, one of the busiest travel periods. It is expected to simplify travel for passengers by providing instant access to crucial flight information at the touch of a button.
Last year, Jet2 introduced its 'Live Transfer Status' app feature, enabling passengers to track their coach transfer to the departure airport from their holiday destination in real time. This covers coach services when returning from the Balearics, Canaries, Mainland Spain, Morocco, Turkey, and Bulgaria, and is set to expand to Greece, Cyprus, Malta, Faro, and Madeira this summer.
Additional Guidance for Passengers
Jet2 has also urged passengers to take action "at least 12 hours" before their flight. With a packed summer season ahead, the airline published guidance on arrivals and departures on its website, advising customers: "Please check this section of the website at least 12 hours before your flight for the latest flight information."
The airline continued: "Further information can be found by using the [above] search panel by entering your flight number or route. We recommend arriving at the airport at least 2 hours before your scheduled departure time. Please remember - check in desks close 40 minutes before this. In the event of flight disruption our dedicated Operations teams are working hard behind the scenes at our UK-based HQ to get you on your way as soon as possible."
