Online shoppers in the United States are facing unexpected costs upon delivery this holiday season, with some import-related fees exceeding $100. The charges apply to international goods that must clear customs, and have risen sharply since a key exemption was removed.
Small business owner Jennifer Scully told WMTV she was shocked when a delivery driver demanded $54 before handing over her package, despite having already paid for the order and shipping. “It was only about $200 worth of goods, so percentage-wise, adds a lot to the cost,” she said, adding that she paid because she needed the items for her business.
The fees stem from President Donald Trump’s executive order in July, which eliminated the de minimis exemption that previously allowed Americans to import up to $800 worth of goods duty-free. Now, shipping companies must collect tariffs from customers and pass them to US Customs and Border Protection, with the money ultimately going to the Treasury.
The changes have led to a reported 70 per cent drop in packages entering the US, according to the Postal Service. While large companies often absorb the costs and raise product prices, smaller shippers are passing them directly to buyers, sometimes without clear disclosure. Travelers returning with gifts are still protected by personal duty exemptions of up to $1,600 depending on the country, but mailed packages no longer qualify.
Consumers who wish to avoid the fees can refuse the shipment, forcing the carrier to return it to the sender and preventing the charge. The Better Business Bureau also warns of scams, with fraudsters posing as legitimate carriers like UPS, FedEx and DHL to exploit confusion over the new tariffs. Shoppers should verify any unexpected fee notices by checking the website link or calling the courier directly.
