A travel expert has reminded holidaymakers of a crucial step to take before closing their suitcases this summer. This simple, two-second task could save significant hassle and money if problems arise at the airport.
Why Photographing Your Luggage Contents Matters
Travel expert Kate, known as @Thedonnellyedit, urges travellers to photograph everything they pack, especially expensive items like clothing and electronics. "You need to be taking a photo of the contents of your suitcase, especially any expensive high-value items," she says. This documentation serves as vital evidence if property is damaged or suitcases go missing during transit, streamlining any future insurance claims.
The 21-Day Rule for Lost Luggage
Under the Montreal Convention, if luggage is not returned within 21 days, it is officially classified as lost, allowing passengers to file a compensation claim. Kate explains: "As part of that claim, the airline might ask you to show proof of the contents and the value of the suitcase. If you've taken photos, this just means that you can do that a whole lot easier."
She adds that photos prevent delays and ensure travellers receive the money they are entitled to. "So next time you go on holiday, take a few photos of the inside of your case and keep any receipts of high-value items that you may have purchased specifically for the holiday," she advises.
What to Do If Your Suitcase Goes Missing
Following the correct steps strengthens your case for reimbursement. Here is a guide:
- At the airport: Immediately report your missing bag to the airline's baggage desk before leaving. Obtain a Property Irregularity Report (PIR). Some airports offer self-serve machines for reporting issues.
- Within 21 days (delayed bag): If reunited with your bag within 21 days, you can still claim for emergency essential purchases, such as basic clothing and toiletries. Submit receipts in writing to the airline promptly.
- Day 22 and beyond (permanently lost): Once the 21-day mark passes, you can claim the total value of your bag and its contents.
Because airline compensation caps rarely cover the full value of a new suitcase and high-value items, travel insurance is often the best route to recover full replacement costs. To ensure your claim isn't rejected, keep evidence including the original PIR, boarding passes, luggage tag stickers, and receipts for emergency purchases.
