Fourteen Ryanair passengers were left stranded at Palma de Mallorca airport after a shuttle bus failed to collect them, causing them to miss their flight to Malaga. The group had checked in and were waiting at the gate, organised into groups for the bus.
One passenger said: “We watched the last bus leave, and there we stayed…waiting.” After receiving no information, they discovered the plane had taken off without them. Another passenger expressed disbelief, stating: “I don’t understand how this could have happened. We all passed through the security check. The system would surely have indicated that we were still on land.”
Ryanair offered the passengers a later flight at 10pm and a four-euro (£3.35) voucher to spend at airport shops. One woman was particularly distressed as she was travelling for a scheduled chemotherapy appointment.
Ryanair told Express.co.uk: “The airport handler who operates the airport shuttle bus at Palma De Mallorca failed to collect this small group of passengers awaiting their bus at the airport gate to bring them to their plane, causing them to miss their flight to Malaga (30 Apr). Affected passengers received refreshment vouchers and were reaccommodated on a later flight, with one passenger opting for a refund. Ryanair apologises sincerely to passengers for this inconvenience.”
