Jet2 has issued a crucial update for travellers, advising them to arrive at airports two to three hours before their flights to navigate potential delays from passport control queues. This guidance comes as passengers express concerns over missing flights due to new border checks implemented across Europe.
New Border Checks Cause Airport Delays
As of spring 2026, the European Entry/Exit System (EES) has introduced biometric data collection at borders, requiring non-EU travellers, including those from the UK, to register fingerprints and take photos. Airlines have warned that these enhanced security measures could lead to longer waiting times, prompting Jet2 to proactively address passenger anxieties.
Passenger Query Highlights Widespread Worries
The airline shared its advice on social media platform X after a customer, Elaine Durrington, contacted them with specific concerns. She messaged Jet2 about her upcoming flight from Faro to Liverpool on April 19, stating, "I’m concerned that people departing Faro have been missing flights due to queues at passport control." Elaine clarified that she did not need to check in baggage and sought guidance on arrival times to proceed directly to security.
Jet2's Response and Flexible Guidelines
In response, Jet2 representative Rachel explained that there is no strict rule but recommended arriving two to three hours before departure. She noted, "If you arrive two to three hours before your flight, you can usually head straight through security with no issues. If you arrive much earlier, you might have to wait landside until your flight is closer to departure." The airline emphasised that this timeframe generally helps passengers avoid congestion and potential flight misses.
Jet2 also assured customers that its teams would proactively contact travellers via SMS or email if congestion is anticipated at specific departure airports, offering further tailored advice. For additional support, the airline directs passengers to its website, which features airport information and a comprehensive FAQ section for booking queries.
Broader Context and Resources
The implementation of the EU Entry/Exit System marks a significant shift in border management, aiming to enhance security but raising operational challenges for airlines and travellers alike. Passengers are encouraged to stay informed by checking official resources, such as the GOV.UK website, for more details on the EES and its impact on travel procedures.
As airports adapt to these new requirements, Jet2's advice underscores the importance of planning ahead to ensure smooth journeys amidst evolving border protocols.
