Jet2 has reassured passengers worried about long passport control queues at Spanish airports, stating that plans are in place to ensure travellers do not miss their transfers. The reassurance comes after British tourists reported lengthy delays following the rollout of the European Union's new Entry/Exit System (EES).
In response to a passenger's query on social media, Jet2 confirmed that airport teams are aware of congestion and will implement measures to avoid missed transfers. The airline advised that even if queues take up to three hours, customers can rest assured that plans will be in place.
The EES, which became fully operational on April 10, 2026, requires non-EU visitors, including UK nationals, to provide fingerprints and a photograph when entering the Schengen Area. The airport authority AENA has directed staff to streamline the process and reduce waiting times.
Jet2 also highlighted that passengers with transfers can access information via the Jet2holidays website or the Jet2 app upon landing. The airline's Red Team meets passengers at the airport and guides them to coaches, with details provided by SMS or app.
