B&M is rolling out a major upgrade to its tills across all 790 UK stores, introducing modernised point-of-sale (POS) hardware and software. The retailer's transformation programme, in partnership with technology specialist PMC, aims to improve operational agility, speed up transactions, and enhance the customer experience.
Seven-year partnership
The overhaul is part of a seven-year-long relationship between B&M and PMC. The new system replaces the retailer's till systems with a more reliable and standardised platform, promising increased uptime, improved functionality, and reduced checkout friction.
The roll-out began in January 2026 and is expected to be complete this month. To minimise store disruption, PMC worked with POS provider Flooid on a 'zero touch', automation-led deployment model, combining automated hardware builds with centralised software deployment and real-time monitoring. This reduced the time required to upgrade each location and removed the need for engineers to complete installation on-site.
Benefits for colleagues
The new system also makes tills easier to use for store colleagues, accelerates colleague onboarding, and reduces faults across the retailer's estate.
B&M implementation services manager David Laithwaite said: “PMC have proven experience with delivering POS solutions. Their collaboration and seamless coordination with our other service providers and B&M staff have been exemplary.”
B&M retail service delivery manager Sheila Whitfield added: “We’ve seen PMC rise to the challenge, proactively plan for the narrow time window and ramp up resources to ensure the work gets done on time.”
PMC managed services director Jake Allmond said: “By building in operational agility and more seamless checkout experiences, B&M has improved customer and colleague experiences. The solution will not only create friction-free and faster transactions at the tills, but will modernise B&M’s in-store technology landscape, allowing it to further enhance checkout capabilities in line with customer demands and evolving expectations.”
Retail tech trend
B&M is one of many UK retailers introducing new technology across stores, with many launching upgrades or investing in AI systems to improve operations and customer experience. Last month, Tesco began trialling a new 6.5ft AI robot dubbed 'Tally' in select stores, in partnership with US tech firm Simbe Robotics. Using AI, cameras, and computer vision, the human-sized robot travels independently through aisles to scan items on shelves, helping employees identify stock levels that need correcting or replenishing.
