B&M is rolling out new 'modernised' technology across its entire UK estate, with new point-of-sale (POS) hardware and software deployed to improve operations for both customers and colleagues.
Partnering with technology specialist PMC, the value retailer's transformation programme aims to "improve operational agility, speed up transactions and enhance the customer experience". This comes as part of a seven-year relationship between the two businesses.
Replacing legacy till systems
The overhaul will see B&M's legacy till systems replaced with "a more reliable and standardised platform". The two firms have promised this will result in increased uptime, improved functionality, and reduced checkout friction.
The roll-out began in January 2026 and is expected to be complete this month. Once finished, it will be available across B&M's 790 stores in the UK, with 88 located in Scotland.
Zero-touch deployment
To minimise store disruption, PMC worked with POS provider Flooid on a "zero touch", automation-led deployment model. Combining automated hardware builds with centralised software deployment and real-time monitoring, it reduced the time required to upgrade each location and removed the need for engineers to complete installation on-site.
The new system also offers benefits for store colleagues, including making the tills "easier to use", accelerating colleague onboarding, and reducing faults across the retailer's estate.
Quotes from key figures
B&M implementation services manager David Laithwaite said: "PMC have proven experience with delivering POS solutions. Their collaboration and seamless coordination with our other service provider and B&M staff have been exemplary. The synergy in communication and a joined-up working approach across the board has significantly enhanced our operational efficiency, enabling remarkable progress with this project."
B&M retail service delivery manager Sheila Whitfield added: "We've seen PMC rise to the challenge, proactively plan for the narrow time window and ramp up resources to ensure the work gets done on time."
PMC managed services director Jake Allmond said: "By building in operational agility and more seamless checkout experiences, B&M has improved customer and colleague experiences. The solution will not only create friction-free and faster transactions at the tills, but will modernise B&M's in-store technology landscape, allowing it to further enhance checkout capabilities in line with customer demands and evolving expectations."
Broader retail tech trend
B&M is one of many UK retailers introducing new technology across stores, with many beginning to launch upgrades or invest in AI systems to improve store operations and customer experience. Last month, Tesco began trialling a 6.5ft AI robot dubbed 'Tally' in select stores, in partnership with US tech firm Simbe Robotics. Using AI, cameras, and computer vision, the robot travels independently through aisles to scan items on shelves, helping employees identify stock levels that need correcting or replenishing.
