Amazon Website and App Hit by Major Outage, Thousands of Users Report Errors
On Thursday, 5th March 2026, Amazon experienced a widespread outage affecting thousands of users, with reports of page errors and difficulties completing purchases across its website and mobile app. The issues began around 2:15 p.m., leading to a surge in complaints from shoppers who encountered various problems while trying to use the platform.
Reports of Widespread Issues and User Complaints
According to data from Downdetector, a service that tracks online outages, over 18,000 problem reports were logged for Amazon's site during the incident. Users reported a range of issues, including checkout and payment errors, incorrect or fluctuating prices, and problems updating shipping locations. Many customers took to social media and other platforms to express frustration over the disruptions, which impacted their ability to shop and complete transactions.
While the number of reports started to decline shortly after 2:20 p.m., they remained elevated, with around 15,000 complaints still being recorded. This indicates that the outage had a significant and lingering effect on user experience, even as Amazon worked to resolve the underlying technical problems.
Amazon's Response and Lack of Public Statement
As of the time of reporting, Amazon has not issued a public statement addressing the reported website and app issues. The company has yet to comment on the cause of the outage or provide an estimated timeline for a full resolution. This silence has left many users in the dark, wondering when normal service will be restored and whether any compensation or updates will be offered.
The outage highlights the reliance of consumers on major e-commerce platforms like Amazon and the potential disruptions that can occur when technical failures arise. It also underscores the importance of robust infrastructure and quick communication from companies during such incidents to maintain customer trust and minimise inconvenience.
