Shoppers are reporting empty bakery shelves at M&S stores across the UK, with popular cookie flavours such as milk chocolate, white chocolate, and triple chocolate nowhere to be found. Many have taken to social media to express frustration, with some claiming they are experiencing 'withdrawals'.
Videos on TikTok show disappointed customers walking through M&S Foodhalls to find only Fruit Granola Squares remaining. One clip by @jodieparkhouse shows a shopper looking disappointed, with the caption: 'Third M&S we've been to and none of them have the white chocolate cookies.' Another user, @jordz_flynn, declared a 'cookie shortage' after visiting a store, saying: 'I've just been to M&S to get a cookie and there's no white chocolate cookies left, apparently there's a shortage in the UK, which is a disaster. So I had to go to Tesco.'
Shoppers share their disappointment
Other social media users echoed the sentiment. @ronkealeem described the situation as 'heartbreaking', writing: 'Equivalent to heartbreak tbh, especially going there in this weather, walking through the storms only to see oat and raisin cookies left.' @ashgia_ begged: 'Please bring back the chocolate button cookies as well, I'm in withdrawal.'
Some shoppers reported visiting multiple branches without success. @ryansloving revealed: 'I went to FIVE BRANCHES and couldn't find the triple chocolate ones.' @karenlovesyou12 admitted: 'Happened to me today. Devastated was an understatement.' Several commenters mentioned 'supply issues' and said staff are 'struggling' to keep up with customer demand.
M&S responds and announces new cookie
A spokesperson for M&S said: 'Our freshly baked cookies are a firm favourite with M&S customers, so it's no surprise they can get snapped up quickly. They're baked fresh in our in-store bakeries every day, with our teams working hard to keep up with customer demand.'
The retailer also confirmed that a new Chocolate & Cornflake cookie will be added to the range on November 4. The spokesperson added: 'Mark your diaries! On November 4, we're excited to launch our new Chocolate & Cornflake Cookies, a delicious addition that we're sure will be a huge hit with customers, and excitement is already building across social media.'
Fans have already expressed enthusiasm for the new flavour. @lucykatefrances commented on Instagram: 'I fear these are going to be the best ones yet.' @neoini joked: 'I will be barricade at the bakery counter for these.' @pollyb18 replied: 'We'll be queueing at the door!!! These sound EPIC.'
Peppermint Bark cookies not returning
This news follows the confirmation that the popular Peppermint Bark cookies will not return this Christmas. The seasonal treat, which featured a rich chocolate base with dark and white chocolate chunks, mint candy pieces, and peppermint oil, is being replaced by the Chocolate & Cornflake option for 2026. M&S suggests customers pick up its Peppermint & Chocolate Wafer Rolls or Chocolate Peppermint Bark instead.
