Sky mobile customers who purchased a Samsung Galaxy S24 between 18 December 2024 and 16 January 2025 are entitled to a free Samsung Chromebook Go worth £299. However, many users on the Sky Community forum have reported difficulties in claiming the device.
To redeem the offer, customers must visit samsungoffers.claims/newyearoffers within 30 days of purchase and submit their claim. The website requires an order or invoice number, but several users have struggled to locate this information in their emails or Sky account documents.
One user, @Asim+A, noted that the credit agreement number without letters can be used as the invoice number. Another suggested using the Sky account number. However, some users have reported that even after entering these numbers, the system still shows an error.
A user named @hughlfc received their S24+ but found the claim form closed when they tried the link. A moderator provided the correct link, but others have complained that they were never sent the link and have now passed the 30-day deadline, with Sky customer service allegedly refusing to honour the claim.
Sky has not yet commented on these issues. Customers are advised to check the terms and conditions carefully and contact Sky support if they encounter problems.
